Account Deletion

Any user with a Signature Album app/client-portal account can request deletion of that account and associated personal data. The request should come from the email address or verified contact associated with the account so we can protect users from unauthorised deletion.

Email info@signaturealbum.com with the subject Signature Album Account Deletion Request. Include the account email address and, if needed, the studio/client name used in the account. Do not send your password or OTP.

You may also start account deletion from the account/profile settings in app versions that provide the Delete Account control. This public web request path remains available if you cannot access the app or your account settings.

After identity verification and completion of any required security checks, we delete or de-identify the account profile and associated personal data that is no longer needed, including account identifiers, profile information and service data linked only to that account. Project media and communications are handled according to the retention rules and any legal or contractual obligations that apply.

Limited records may be retained when required for legal, tax/accounting, payment reconciliation, fraud prevention, security, dispute resolution or enforcement of agreements. Retained information is restricted to the purpose requiring retention and is not kept merely to avoid deletion.

If an account has an active project, unresolved payment, pending delivery, dispute or other open obligation, we may need to complete or resolve that matter before final deletion. We will explain any necessary step rather than silently freezing the account.

Account deletion is intended to be permanent. Access to the deleted account and its account-only data cannot be guaranteed to be recoverable. For questions about a deletion request, contact info@signaturealbum.com.